They don’t care about you. - Customer Service Manager Guitar Center Employee Review

1.0
Oct 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and laid back attitude for entry level employees. Fairly flexible with time off requests and good discounts. Fairly quick promotion of tour are even semi competent

Cons

The upper management don’t care about what you do for the company. They only care if you are a mindless lackey. Don’t express you opinion, don’t question their decisions, never stand up for or side with the Customer. They will take someone who follows a script and makes less money then someone who has the ability to adapt in a sales environment and make more money. The management doesn’t like it when you have better ideas than they do and would prefer to tell the customer what they ant instead of listening to the customer.

Explore other reviews about Guitar Center

5.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Management takes good care of you

Cons

No complaints that I can think of

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Sweet deals and discounts Coworkers are very pleasant to work with Good as extra income Good for aspiring musicians to network with experts of the industry

Cons

Obsolete softwares Scheduling system software that is thenmost imperative tool as of it will be the backbone of a lesson lead for your team of instructors success it's also somewhat obsolete amd constantly crashing both IT and Upper management are aware. IT is very diligent and pleasant to work with but Upper management expects their lessons lead to work and deliver at 100% capacity while they continue to have an operating system that only works at 75% capacity, just beware of that and if you're willing to work under those conditions. With that put there go at your own discretion. Nobody gets Christmas/winter holiday vacation time off, also go at your own discretion on that one especially if you have kids and family looking for work-life-balance.

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