Out of Touch Management - Anonymous employee Guitar Center Employee Review

2.0
Feb 6, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Generally good people to work with in store, products you can get behind (due to stellar selection,) large company with steady work.

Cons

Too much emphasis on sub-metrics, too little awareness of in-store happenings by district management and above, product not properly maintained for sale, lack of employee resources, poorly designed website and online checkout, aggressive tone from upper management including regular threats of termination, poor compensation with unethical commission structure, lack of focus on actually getting quality equipment into musician’s hands.

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Guitar Center Response
8y
Thanks for taking the time to write a review. I like the "Undercover Boss" idea!

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5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Very flexible with hours working.

Cons

Difficult to stray away from Hal Leonard curriculum sometimes, but may be different now.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Sweet deals and discounts Coworkers are very pleasant to work with Good as extra income Good for aspiring musicians to network with experts of the industry

Cons

Obsolete softwares Scheduling system software that is thenmost imperative tool as of it will be the backbone of a lesson lead for your team of instructors success it's also somewhat obsolete amd constantly crashing both IT and Upper management are aware. IT is very diligent and pleasant to work with but Upper management expects their lessons lead to work and deliver at 100% capacity while they continue to have an operating system that only works at 75% capacity, just beware of that and if you're willing to work under those conditions. With that put there go at your own discretion. Nobody gets Christmas/winter holiday vacation time off, also go at your own discretion on that one especially if you have kids and family looking for work-life-balance.

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