Even if you’re desperate...keep looking - Customer Service Representative Guitar Center Employee Review

1.0
Jun 29, 2018
Recommend
CEO approval
Business Outlook

Pros

There are some pretty rad people working in the Draper Guitar Center (Musician’s Friend etc) Some pretty great discounts on gear

Cons

I mean it’s pretty obvious from all the reviews that the Draper call center has some serious issues in regards to management. It’s just not a professional environment. There’s an aura of macho bravado from your management, including Human Resources. I mean really, just look at the HR responses to some reviews below “I'm sorry your situation didn't work out but writing reviews like this and carpet bombing emails to anyone at the Support Center who will listen isn't the way to handle your personal situation. Time to move on. I wish you luck on your next gig” Does something like that really seem like appropriate conduct for an HR DEPARTMENT? HR is who you are supposed to turn to with problems you face in the workplace, you won’t get that at GC. That alone should be a clear indicator of the problems this company is facing. It’s a real bummer man, I really wanted to like this place.

Explore other reviews about Guitar Center

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Very flexible with hours working.

Cons

Difficult to stray away from Hal Leonard curriculum sometimes, but may be different now.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Sweet deals and discounts Coworkers are very pleasant to work with Good as extra income Good for aspiring musicians to network with experts of the industry

Cons

Obsolete softwares Scheduling system software that is thenmost imperative tool as of it will be the backbone of a lesson lead for your team of instructors success it's also somewhat obsolete amd constantly crashing both IT and Upper management are aware. IT is very diligent and pleasant to work with but Upper management expects their lessons lead to work and deliver at 100% capacity while they continue to have an operating system that only works at 75% capacity, just beware of that and if you're willing to work under those conditions. With that put there go at your own discretion. Nobody gets Christmas/winter holiday vacation time off, also go at your own discretion on that one especially if you have kids and family looking for work-life-balance.

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