Bad job - Customer Service Manager Guitar Center Employee Review

1.0
Mar 22, 2019
Recommend
CEO approval
Business Outlook

Pros

This job drained me. Horrible management. Rude customers and lack of compensation. Also this company cares too much about the pro coverage and does not truly care about the customer. We are all numbers to them. I have nothing good to say. Stay away from this place.

Cons

The whole company has gone away from what it used to be.

Explore other reviews about Guitar Center

5.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Management takes good care of you

Cons

No complaints that I can think of

1.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee discounts are the biggest reason why people work here, as the discount is really good.

Cons

Your experience working at Guitar Center will largely depend on which store you work at. Some stores have a good management team and employees and are fun to work at. But a lot of stores do not have a qualified management team and they have a staff that is not fun to work with. My location needed a new store manager and instead of promoting the ops manager who knew the store better than anyone else and was with the company for 15+ years working at multiple locations, corporate instead promoted a customer service lead who had been with the company less than 2 years and didn't have management experience. These are the people that corporate decides so often to run their stores.

See reviews by: Helpful|Rating|Date|All