Smoke and Mirrors - Anonymous employee Guitar Center Employee Review

2.0
Jul 22, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Super smart and passionate people who love what they do!

Cons

Executive leadership is so out of touch with modern retail it’s incredibly depressing. No money being spent on PPC, SEO, and Social is a joke. They expect everyone to do 10 jobs and pay for 1. We are expected to work tirelessly with incredibly antiquated systems and get absolutely no help but all the blame when sales are down. Our competitors are completely annihilating is but we hang on to our legacy and base our decisions on fear vs potential.

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5.0
Jan 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Got to work with so many people

Cons

Long hours during holidays were rough

1.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee discounts are the biggest reason why people work here, as the discount is really good.

Cons

Your experience working at Guitar Center will largely depend on which store you work at. Some stores have a good management team and employees and are fun to work at. But a lot of stores do not have a qualified management team and they have a staff that is not fun to work with. My location needed a new store manager and instead of promoting the ops manager who knew the store better than anyone else and was with the company for 15+ years working at multiple locations, corporate instead promoted a customer service lead who had been with the company less than 2 years and didn't have management experience. These are the people that corporate decides so often to run their stores.

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