Definitely not a place to go if you're looking for a career - Customer Service Manager Guitar Center Employee Review

2.0
Mar 23, 2023
Recommend
CEO approval
Business Outlook

Pros

• The discounts on gear and the relationships you build with the customers • Insurance is actually really good

Cons

• Constant micromanaging • Basically an extended warranty company, more important to sell a useless insurance plan that's impossible to use than to sell the actual item • No possibility of actual growth in the company • The extent of your training is "figure it out"; there is no training whatsoever, the system is so outdated and barely working • The new pay structure is the absolute worst pay structure I've ever heard of for any salespeople in any line of sales ever • Every store is severely understaffed, there is no good merchandise at any store, everything has to be ordered, defeating the entire purpose of a brick and mortar store • Impossible to make a living as a salesperson, it is required to have a second or third job just to make ends meet • Purposely sabotaged by corporate

Explore other reviews about Guitar Center

5.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Management takes good care of you

Cons

No complaints that I can think of

1.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee discounts are the biggest reason why people work here, as the discount is really good.

Cons

Your experience working at Guitar Center will largely depend on which store you work at. Some stores have a good management team and employees and are fun to work at. But a lot of stores do not have a qualified management team and they have a staff that is not fun to work with. My location needed a new store manager and instead of promoting the ops manager who knew the store better than anyone else and was with the company for 15+ years working at multiple locations, corporate instead promoted a customer service lead who had been with the company less than 2 years and didn't have management experience. These are the people that corporate decides so often to run their stores.

See reviews by: Helpful|Rating|Date|All