Once upon a time it was a great place. - Customer Service Manager Guitar Center Employee Review

2.0
Aug 12, 2015
Recommend
CEO approval
Business Outlook

Pros

The people you get to work with and customers were the best part. Very good medical and dental as well. The training used to be good for management when they sent you to vendor training offsite.

Cons

Terrible upper management that doesn't seem to have ever worked in a musical retail environment. Unattainable bonus structure and way too much responsibility and pressure on store management.

Explore other reviews about Guitar Center

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Very flexible with hours working.

Cons

Difficult to stray away from Hal Leonard curriculum sometimes, but may be different now.

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Sweet deals and discounts Coworkers are very pleasant to work with Good as extra income Good for aspiring musicians to network with experts of the industry

Cons

Obsolete softwares Scheduling system software that is thenmost imperative tool as of it will be the backbone of a lesson lead for your team of instructors success it's also somewhat obsolete amd constantly crashing both IT and Upper management are aware. IT is very diligent and pleasant to work with but Upper management expects their lessons lead to work and deliver at 100% capacity while they continue to have an operating system that only works at 75% capacity, just beware of that and if you're willing to work under those conditions. With that put there go at your own discretion. Nobody gets Christmas/winter holiday vacation time off, also go at your own discretion on that one especially if you have kids and family looking for work-life-balance.

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