Stay away - Retail Store Manager Guitar Center Employee Review

1.0
Jan 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Gear discounts, develop relationships with many musicians and industry related professionals.

Cons

Upper management does not care about the people. Employees are constantly lied to about how the company values work/life balance. The actions of management are completely contrary to the promises they make. They have lost the trust of nearly all of the workforce at the store level, causing many valuable, and tenured professionals to "jump ship" before they can be blindsided by more arbitrary lay-offs of people who make too much money.

Explore other reviews about Guitar Center

5.0
Jan 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Got to work with so many people

Cons

Long hours during holidays were rough

1.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee discounts are the biggest reason why people work here, as the discount is really good.

Cons

Your experience working at Guitar Center will largely depend on which store you work at. Some stores have a good management team and employees and are fun to work at. But a lot of stores do not have a qualified management team and they have a staff that is not fun to work with. My location needed a new store manager and instead of promoting the ops manager who knew the store better than anyone else and was with the company for 15+ years working at multiple locations, corporate instead promoted a customer service lead who had been with the company less than 2 years and didn't have management experience. These are the people that corporate decides so often to run their stores.

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