Not what it used to be - Customer Service Manager Guitar Center Employee Review

2.0
Mar 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Great co-workers at the store level Good employee discounts Flexible schedule if you are not management Stores promote from within

Cons

Poor pay Executives do not understand MI sales culture High stress with unrealistic metric goals Bogged down with incessant busy work Executives want you to focus on sales yet add more operational tasks on a near weekly basis while cutting labor budget

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5.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Management takes good care of you

Cons

No complaints that I can think of

3.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Sweet deals and discounts Coworkers are very pleasant to work with Good as extra income Good for aspiring musicians to network with experts of the industry

Cons

Obsolete softwares Scheduling system software that is thenmost imperative tool as of it will be the backbone of a lesson lead for your team of instructors success it's also somewhat obsolete amd constantly crashing both IT and Upper management are aware. IT is very diligent and pleasant to work with but Upper management expects their lessons lead to work and deliver at 100% capacity while they continue to have an operating system that only works at 75% capacity, just beware of that and if you're willing to work under those conditions. With that put there go at your own discretion. Nobody gets Christmas/winter holiday vacation time off, also go at your own discretion on that one especially if you have kids and family looking for work-life-balance.

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