Get what you need and get on - CSP - Client Service Professional H&R Block Employee Review

2.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good entry level resume builder for front office work/administrative stuff bc you don't have to be too experienced to start. U can learn a lot from your TPs. If your tax pros are nice and competent, you're set (otherwise expect to have to herd cats and run interference with clients everyday). If you do want to though, there is potential to become a tax pro (u have to take classes in off season, and i think pay for the books?) even if you start as CSP, which can open a lot of opportunities.

Cons

The pay. Very corporate but also neglectful management. Expect angry clients bc of pricing + constant auto communications/campaign calls from HRB. Don't expect any handholding and expect to be worked hard. The second u seem to understand something they'll try and get u to do more. Expect very little help from MTL/DGM, if any. Lowkey feels like they're panicking bc of Intuit. Just grin and bear until the season is over if u need the money

Explore other reviews about H&R Block

5.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work during tax season

Cons

Not available year round for most employees

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

See reviews by: Helpful|Rating|Date|All