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      H&R Block

      Engaged Employer

      H&R Block reviews

      MEH - Customer Service Professional (CSP) H&R Block Employee Review

      3.0
      Apr 5, 2026
      Customer service professional (csp)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy work Great coworkers Occasional food in breakroom

      Cons

      Constant 11 hour shifts with no set breaks. Max I was ever able to take was 20mins. Tax pros are regularly 30mins-1hr late for their appointments, leaving you to deal with their angry clients. There were times where clients had to wait over 2 hours. My second week into working with the company, I was scheduled over 13 days straight (with my manager knowing I'm a FT student) Rude clients EXTREMLEY LOW PAY

      Explore other reviews about H&R Block

      5.0
      Jun 28, 2026
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved my team, great skill to have and career adavancement.

      Cons

      Hectic routine, difficult client can cause a lot of issues.

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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