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      H&R Block

      Engaged Employer

      H&R Block reviews

      District General Manager - Anonymous employee H&R Block Employee Review

      2.0
      Jun 15, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Many of the Tax Pros have been with the company doing taxes for decades and have a wealth knowledge. HRB invest a lot of time and money into training.

      Cons

      The company lacks direction, vision and leadership from the top. They do not learn from their mistakes and make changes accordingly, in fact they repeat the same mistakes. They do not value in put from the field who are customer facing and could give insight. They also do not value the front line employees from a compensation stand point. Cuts are made at the customer facing level while the CEO continues to line his pockets with multi million dollar bonuses.

      Explore other reviews about H&R Block

      5.0
      Jun 28, 2026
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved my team, great skill to have and career adavancement.

      Cons

      Hectic routine, difficult client can cause a lot of issues.

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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