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      H&R Block

      Engaged Employer

      H&R Block reviews

      Rudderless Ship - Program Director H&R Block Employee Review

      2.0
      Dec 7, 2016
      Program director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing people who do great work when they are not stifled by an indecisive leadership. Proud company with a history of creativity and caring for customers. Unfortunately, this has been lost by layers upon layers of management that work more to keep their jobs than care for their employees or fix issues that would take creative changes and courage.

      Cons

      No Vision. Executives make changes to appear to be righting the ship when really they are just trying to stay on long enough to cash in stock options and keep a bloated salary. Management levels below them walk gently in order to maintain political position and make it another tax season. Classic culture of indecision.

      Explore other reviews about H&R Block

      5.0
      Jun 28, 2026
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved my team, great skill to have and career adavancement.

      Cons

      Hectic routine, difficult client can cause a lot of issues.

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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