Not a People Friendly Employer - Anonymous employee H&R Block Employee Review

1.0
Jul 10, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a few good people still at H&R Block

Cons

This is a highly political company with constant turnover. They preach that they are a people friendly company yet every May there is the annual purge. Frequently followed by refilling the position later. Strategic Planning is non-existent rather is often done on the fly. As a result you can see by the results that they continue to lose clients at alarming rate especially under Cobb ( who profited handsomely). Even this past year they lost returns despite giving them away free. Since 2008 they have had 5 CEOs and are now looking for number 6. Its a company with no direction and a lack of talent at the top with a punitive style of management. Would not recommend to anyone as a place of employment.

Explore other reviews about H&R Block

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my team, great skill to have and career adavancement.

Cons

Hectic routine, difficult client can cause a lot of issues.

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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