Pros
They follow labor laws and pay time and a half for overtime.
Cons
They don't pay any of their employees what they are actually worth. Starting pay for me was $10/hour. I have a Bachelor's degree in Accounting, and have prior experience working for CPA's, along with technical support for tax prep software. H&R Block's products such as Emerald Advance and Refund Transfer prey on lower-income taxpayers. HRB charges extra for preparing returns with Earned Income Credit, Child Tax Credit, Additional Child Tax Credit, and filing Head of Household, further preying on lower-income taxpayers. Managers ignore the availability that employees state at beginning of season. H&R Block is open Sundays, but there is no incentive for employees to work Sundays, other than losing our jobs when we don't come in for a scheduled Sunday shift. Returning employees are required to complete training on HRB Block Academy, but makes employees pay for our training (which, again, is training that HRB requires its returning employees to complete). Not really any opportunities for advancement, unless you are related to someone there. No benefits. Starting pay for this industry is substandard. Some employees work 70-80 hours a week during tax season, so no work/life balance.