Just another minimum-wage job - Customer Service Coordinator H&R Block Employee Review

2.0
Mar 17, 2010
Recommend
CEO approval
Business Outlook

Pros

It's a fantastic networking opportunity, particularly if you're in college. A lot of the tax pros have "real" jobs outside of H&R Block, providing a great opportunity to learn more about some the fields in your geographical area. Free tax return was kind of neat. If your taxes are relatively straightforward though, then it's just a wasted perk. Working in a mall provided great 'scenery' if you know what I mean.

Cons

The pay is awful, and there's no real incentive to move up in the company because they're closed 8 months out of the year. Even if you move up to tax pro, you still don't make very much. A lot of mandatory training and seminars for a four month job. Occasionally cranky customers who don't understand anything about taxes.

Explore other reviews about H&R Block

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my team, great skill to have and career adavancement.

Cons

Hectic routine, difficult client can cause a lot of issues.

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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