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      H&R Block

      Engaged Employer

      H&R Block reviews

      Could be a great company - Tax Preparer H&R Block Employee Review

      4.0
      Aug 5, 2010
      Tax preparer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good seasonal position; fairly flexible hours; work can be challenging but rewarding. Company training classes are excellent and run the gamut from basic to advanced. People who enjoy customer service and math consider this to be the best of both worlds.

      Cons

      Pay scale is hourly with bonus incentives which only pay off at the higher certification levels. Management changes its focus every year and is out of touch with the daily activities involved at the office levels. Many managers have had no tax prep experience and try to apply retail sales theories to operations which are service-based. Customers can be frustrated by pricing structure.

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      5.0
      Jun 28, 2026
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved my team, great skill to have and career adavancement.

      Cons

      Hectic routine, difficult client can cause a lot of issues.

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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