Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      H&R Block

      Engaged Employer

      H&R Block reviews

      Horrible Management and No Training - CSP - Client Service Professional H&R Block Employee Review

      1.0
      Jan 20, 2024
      Csp - client service professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are almost no benefits at all. I beg you if you are looking for a receptionist job find any other company to hire you before going to this one.

      Cons

      They lie about working around your schedule and have way too many out of work expectations for the job title. The pay is next to none, the amount of scam "Campaign Calls" they want you to make is morally bankrupt. There is almost no training that is of any use and the management is almost never available to provide assistance if needed. I have yet to mention the toxic work culture and the ever present manipulation by the management team is downright horrible and borderline abusive. To sum this review up I would consider getting a receptionist job in Hell before I ever work here again.

      Explore other reviews about H&R Block

      5.0
      Jun 22, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work during tax season

      Cons

      Not available year round for most employees

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

      See reviews by: Helpful|Rating|Date|All
      Related searches: H&R Block jobs | H&R Block salaries | H&R Block benefits | H&R Block interviews | H&R Block conversations
      H&R Block reviewsH&R Block CSP - Client Service Professional reviewsH&R Block review