THIS is the company college was training me for! - Multi Unit Manager H&R Block Employee Review

5.0
Oct 12, 2024
Recommend
CEO approval
Business Outlook

Pros

- MODERN BUSINESS PRACTICES DONE RIGHT - LOGISTICS DONE RIGHT, TOO! - Plenty of training ops - Positive and motivating leadership - Great team dynamics - Applied critical thinking done right, too - Plenty of work tools - Ideal secondary income for small business owners - Professional teams

Cons

- Sometimes bad tax pro habits get ignored by management if they're a high writer and they develop quite the ego which makes it very difficult to implement needed changes in how they act with clients - In fact, I can see already that communication needs work all around. It's nothing bad enough to wreck the business, but it does seem like there hasn't been much attention given to organizing the ways in which the team stays connected. Agile methodology (or parts of it, like scrum meetings) could be a huge immediate help in this area. - I will add to this if anything else comes up

Explore other reviews about H&R Block

5.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work during tax season

Cons

Not available year round for most employees

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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