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      H&R Block

      Engaged Employer

      H&R Block reviews

      Great Place to Work - Customer Service Professional (CSP) H&R Block Employee Review

      5.0
      Apr 20, 2025
      Customer service professional (csp)
      Recommend
      CEO approval
      Business Outlook

      Pros

      I am a seasonal CSP. I have worked for H&R Block for three tax seasons. They are very flexible with employees schedules that is why I keep coming back. The leadership is very upfront as to what is expected of you. Everyone helps each other. The clients are great, you see the same loyal clients every year. H&R Block offers their employees a free tax course if you want to grow and become a tax professional.

      Cons

      Their prices are going up. Client's would like the coffee and cookies back in the lobby.

      Explore other reviews about H&R Block

      5.0
      May 30, 2026
      Seasonal tax preparer assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      A very good environment for employees

      Cons

      I did not note any cons working here

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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