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      H&R Block

      Engaged Employer

      H&R Block reviews

      Disorganized - Multi-Unit Team Leader H&R Block Employee Review

      1.0
      May 13, 2025
      Multi-unit team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers and supervisors are friendly, good team dynamics

      Cons

      High stress. High intensity. High stakes. On the job training. Constant change in processes, directions, softwares, yearly and midseason. Counterintuitive strategies. Sacrificing clients to maximize profit. Facing clients and still needing to make them happy with the above obstacles.

      avatar
      H&R Block Response
      1y
      We appreciate your feedback and we’re glad to hear you enjoyed the team dynamics and supportive environment. At the same time, we recognize the challenges you've described especially around training, evolving processes, and balancing client satisfaction with operational demands. Your concerns are valid, and we’re working to improve clarity, consistency, and support across all levels.

      Explore other reviews about H&R Block

      5.0
      Jun 22, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work during tax season

      Cons

      Not available year round for most employees

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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