Do not work in Customer Relations! - Customer Relations Representative HMSA Employee Review

1.0
Oct 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Great cheap medical benefits Free in house gym Great people to work with

Cons

No work life balance. You are only allowed 11 unapproved days off. Meaning of your sick more than 11 times a year you get written up. So expect to be on phones talking like a frog and infecting all of your co-workers. This company does not offer sick leave at all! Vacation must be approved. You could ask for it 3 months in advance and it will probably be denied. Members are assessment and stress you out and call you names but you have to be nice to them no matter how they belittle you because we're constantly being monitored by our supervisors. Pay was average, but I could find a no brain job for the same amount.

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1.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule working from home is an option

Cons

No standard training, they fail to train you and then when mistakes happen they act like it is your fault when you were never given direction to complete task, it is blown off by management as human error on trainers part but you are shamed for it, management got to that seat by being there since HS uneducated and untrained as managers, managers afraid of conflict, HUGE discrimination issue. If you are not Polynesian don’t work here you will be outcast, the pay is TERRIBLE. Don’t waste your time and energy go work at COSTCO or Walmart and make more money with less headache.

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