Overwork employees/ poor management of work - Quality Assurance HMSA Employee Review

1) Mishandling of laying off employees. Told media that there would be lots of employees moving on within the company but that’s not true as many employees are forced to train their replacement (from outsourced company). Also employees were told to lie to everybody who asked saying that they are getting another job within the company. 2) Unorganized and unprepared for the consequences of laying off over 300 people. Was supposedly an executive decision to lay off employees but they had failed horribly in assessing who would take over the responsibilities/training once the 300+ employees are gone . (i.e telling employees a specific severance date and then pushing back the date just because they didn’t have the outsourced company properly trained) 3) The use of the words “business needs”. This word gets thrown around a lot in HMSA but is basically an excuse for management to pile on work to an employee who is possibly/most likely overwhelmed already or making them do things outside the scope of their job description. Helping and assisting teams are fine but in this instance many employees are being given additional day to day responsibilities in addition to their current ones creating overworked and frustrated employees. (This happens in a LOT of units in HMSA) 4) Breeding an unhealthy work environment of responsibility/task deflection. This means that when an issues arises that requires work to be done or a problem that needs solving, it doesn’t seem like management has a good grasp of which teams should be responsible for doing what job and would rather deflect the responsibility onto a different team rather than analyze the solution or who the work should go to. Lack of proper communication is a huge factor to this and cannot be solved by making 20+ meetings per day. 5) All in all HMSA shouldn’t be getting anymore employees considering they outsourced practically a good portion of the company but for those who are looking at the occasional job posts, DONT DO IT. I quit and realized I can get paid a lot more somewhere else doing similar things minus the stress and management’s bs to me at every weekly meeting. (I was in a lower management position)