Bad management - Customer Service Representative HMSA Employee Review

1.0
Jul 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Great coworkers is the only pro

Cons

Bad management at Executive level, decisions are not made at an appropriate level. Executives only care about their own pockets, no care for members, employees, providers, health centers. Extremely low pay. Only major holidays off. No work life balance. Short staffed.

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1.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule working from home is an option

Cons

No standard training, they fail to train you and then when mistakes happen they act like it is your fault when you were never given direction to complete task, it is blown off by management as human error on trainers part but you are shamed for it, management got to that seat by being there since HS uneducated and untrained as managers, managers afraid of conflict, HUGE discrimination issue. If you are not Polynesian don’t work here you will be outcast, the pay is TERRIBLE. Don’t waste your time and energy go work at COSTCO or Walmart and make more money with less headache.

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