Didn't feel supported by management of the department - Customer Relations HMSA Employee Review

2.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits were good. And most of my co-workers were helpful and supportive during my time there.

Cons

The management for the department was not very good. I was in a position below managers and above call center representatives. I did not previously come from an insurance or call center industry and so I felt very judged by both managers and representatives below me. It was a toxic environment where I felt I was always being watched and talked about. I heard from friends other departments were better but this department in particular is looked down upon.

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1.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule working from home is an option

Cons

No standard training, they fail to train you and then when mistakes happen they act like it is your fault when you were never given direction to complete task, it is blown off by management as human error on trainers part but you are shamed for it, management got to that seat by being there since HS uneducated and untrained as managers, managers afraid of conflict, HUGE discrimination issue. If you are not Polynesian don’t work here you will be outcast, the pay is TERRIBLE. Don’t waste your time and energy go work at COSTCO or Walmart and make more money with less headache.

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