terrible place to work, lie to customers non stop - Escalation Case Manager HP Inc. Employee Review

where do i start? - we are told to lie to customers on warranty repairs, we find issues and tell them it's something else all to save on the bottom line. some extremely unhappy customers, we are pushed to put fake reviews on glassdoor to make hp look great, bbb shows hp's true colors on customers service, hands down most toxic department i even been a part of. after handling a custumer's case who had a legic problem with an omen 30L pc, we knew the issue exists and it's a 4-5k fix, we didn't honor his replacement or fix and kept being told to lie to him and just return his pc. i had enough and i quit, avoid this place like a plague