HP Remote Job Review - Customer Escalation Specialist HP Inc. Employee Review

3.0
May 3, 2023
Recommend
CEO approval
Business Outlook

Pros

The job was completely remote Coworkers were nice Easy to contact managers if assistance was required Deadlines weren't too strict

Cons

The job was pretty much a call center job Escalations means dealing with angry customers from time to time

Explore other reviews about HP Inc.

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

It's great, people are super friendly and work is good.

Cons

Management can be pretty top down depending on team

3.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastically little manager oversight. I hate being micromanaged. Give me some direction and let me work. In this way, it is great. I contract through a staffing agency, who I also never talk to. A dream. Pay is good. Expectations are low (which could be a con for some).

Cons

There is really no manager guidance, and hardly any feedback. Managers aren't allowed to meet regularly with contractors. Very hierarchical. Super slow task initiation. SUPER slow implementation. Like a six-month to one-year dev backlog. Not a good fit if you're hungry and a change-agent and live to make work processes better. Did I say slow? I meant glacial. And tribal/political. And scrumfall dysfunction. Other than that, it's great.

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