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      HSA Bank

      Engaged Employer

      HSA Bank reviews

      HSA Bank - Senior Customer Service Representative HSA Bank Employee Review

      2.0
      Oct 22, 2016
      Senior customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you like a call center environment, this is one. Other than the free coffee, there is not much to write home about.

      Cons

      Very poorly run operation. No one willing to accept responsibility for problems that arise. Call center employees subjected to unrealistic goals and standards.

      Explore other reviews about HSA Bank

      5.0
      Jun 4, 2024
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. After Tax season it's very easy.

      Cons

      Technical Difficulties during training. Teams never worked and often used my personal computer for meetings.

      2.0
      May 27, 2026
      Senior associate, premier member services cc
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are decent. They have a good amount of resources if you need them. Good amount of PTO.

      Cons

      Implementation of software is horrible to put it nicely. Constantly understaffed with mostly incompetent lower management. Inflexible schedules. May be near impossible to get time off based on team you're on It's the very definition of a toxic workplace.

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