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      HSA Bank

      Engaged Employer

      HSA Bank reviews

      Needs improvement - Customer Service Representative HSA Bank Employee Review

      3.0
      Jun 8, 2021
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are decent , pay for what we do is ok, and I really truly feel they try to be inclusive and diverse. I do appreciate that.

      Cons

      How they communicate procedures and changes is scattered and inefficient, Their tech is kind of bad for a financial institution. Their quality assurance is super picky for the customer facing side but other departments not held to that same standard .

      Explore other reviews about HSA Bank

      5.0
      Jun 4, 2024
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. After Tax season it's very easy.

      Cons

      Technical Difficulties during training. Teams never worked and often used my personal computer for meetings.

      2.0
      May 27, 2026
      Senior associate, premier member services cc
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are decent. They have a good amount of resources if you need them. Good amount of PTO.

      Cons

      Implementation of software is horrible to put it nicely. Constantly understaffed with mostly incompetent lower management. Inflexible schedules. May be near impossible to get time off based on team you're on It's the very definition of a toxic workplace.

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