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      HSA Bank

      Engaged Employer

      HSA Bank reviews

      Run Away - Senior Call Center Representative HSA Bank Employee Review

      1.0
      Oct 24, 2021
      Senior call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      None none none none none

      Cons

      Poor Ethical behavior from the top, forcing call reps to be frustrated with doing the right thing. Helping the best they can, or just allowing a poor interaction to be the better option, because doing the right thing is overall wrong to do.

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      5.0
      Jun 4, 2024
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. After Tax season it's very easy.

      Cons

      Technical Difficulties during training. Teams never worked and often used my personal computer for meetings.

      2.0
      May 27, 2026
      Senior associate, premier member services cc
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are decent. They have a good amount of resources if you need them. Good amount of PTO.

      Cons

      Implementation of software is horrible to put it nicely. Constantly understaffed with mostly incompetent lower management. Inflexible schedules. May be near impossible to get time off based on team you're on It's the very definition of a toxic workplace.

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