Employee Benefits- Client Manager - Anonymous employee HUB International Employee Review

2.0
Dec 5, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great learning opportunities and carrier connections.

Cons

Very poor communication from upper management and leadership - confusing and vague. Very money driven - Revenue more important than the client. Team managers are great client managers, but poorly trained on managing employees and peers. Lots of backstabbing and gossip. Leadership plays favorites - if you are not one, you are forgotten about.

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HUB International Response
7y
We appreciate your constructive perspective on improving communication and recognition. Your concerns should be addressed and we encourage you to take charge of your career by starting to have an open, honest conversation with your management, leadership and human resources team so that your voice is heard. Any concerns brought to management’s attention are taken seriously.

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2.0
May 19, 2026
Recommend
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Pros

Remote work, health insurance benefits.

Cons

I do not recommend working in corporate for HUB, especially in TechOps. Based on my experience, the culture in that area was extremely unhealthy. I saw repeated issues with senior leadership communication, decision-making, accountability, and how employees were treated and concerns handled. Additionally, in my view, HR did not provide meaningful support when employee concerns were raised, completely downplaying the concerns at times. Employees often had to work around confusing or poor leadership decisions instead of being supported by clear direction. I also witnessed senior leadership not tolerating feedback from their employees in a healthy manor. The result was a toxic work environment where many very strong employees have left over the past year.

2
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HUB International Response
1mo
Thank you for your five years with HUB and for sharing this feedback. The concerns you've raised around culture, accountability, and how employee concerns are handled are ones we take seriously and believe deserve genuine attention. We encourage you to reach out through our Ethics and Compliance Helpline at 877-482-3343 if you wish to share more detail in a confident setting. We wish you all the best.
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