Too big for its britches - Anonymous employee HUB International Employee Review

1.0
Nov 24, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are work-from-home opportunities, department-permitting. The organization's sheer size allows for networking opportunities within the insurance industry, something that new hires will definitely want to take advantage of. In general, the facilities themselves are very nice. There ARE still some good people left in the organization, despite the alarmingly-high turnover rate.

Cons

The organization itself is extremely poorly led and operated. The benefits package for employees, in particular, is shameful for an insurance brokerage, and the company has a reputation for paying well below market-value. Inter-department communication is very poor; between departments, it's functionally nonexistent. Technology is not this company's friend; the equipment is mostly outdated and glitchy, and many of the systems and servers do not communicate well. The turnover rate is alarmingly high - something clients are starting to take notice of- and the onboarding and training for new hires is basically nonexistent. Newly-acquired firms are not properly integrated into the company, resulting in massive confusion and angst for both clients and internal staff. Nepotism and favoritism are not only present, but pervasive, further contributing to the exceedingly low morale present in many locations. Local leaders often make questionable ethical decisions, all for the sake of EBTIA. HR talks a good game, but is basically feckless with regards to fixing the problems. Despite constantly bragging about its size, the company is not highly regarded in many quarters of the insurance industry, resulting in poor vendor-relations.

Explore other reviews about HUB International

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone I work with is great

Cons

I haven’t ran into any yet

2.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, health insurance benefits.

Cons

I do not recommend working in corporate for HUB, especially in TechOps. Based on my experience, the culture in that area was extremely unhealthy. I saw repeated issues with senior leadership communication, decision-making, accountability, and how employees were treated and concerns handled. Additionally, in my view, HR did not provide meaningful support when employee concerns were raised, completely downplaying the concerns at times. Employees often had to work around confusing or poor leadership decisions instead of being supported by clear direction. I also witnessed senior leadership not tolerating feedback from their employees in a healthy manor. The result was a toxic work environment where many very strong employees have left over the past year.

2
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HUB International Response
4w
Thank you for your five years with HUB and for sharing this feedback. The concerns you've raised around culture, accountability, and how employee concerns are handled are ones we take seriously and believe deserve genuine attention. We encourage you to reach out through our Ethics and Compliance Helpline at 877-482-3343 if you wish to share more detail in a confident setting. We wish you all the best.
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