Pros
Benefits are acceptable. Ability to work from home is a plus. Carlsbad support staff has great rapport amongst each other.
Cons
The office is understaffed and management doesn’t seem to care. Employees are burnt out and moral is lowest I’ve seen anywhere. The commercial lines office manager is sarcastic when approached with problems, lacks basic management skills and doesn’t interact with staff. She shows no appreciation for staff whatsoever and hides behind closed doors. Senior management isn’t interested in anything but numbers. Procedures are not consistent and favoritism is obvious. Support staff is overworked. New producers get no training other than sitting in front of a computer and listening to modules all day long. Long term producers are nice but they show no appreciation for their account managers either. No formal training for new employees. No career growth. When 75% of staff wants to quit, it says a lot.
