Really Traumatic Experience - Customer Service Representative (CSR) HUB International Employee Review

1.0
Feb 5, 2021
Recommend
CEO approval
Business Outlook

Pros

It started out great - great pay, nice people (or so I thought)

Cons

Although I had come on board being honest that I had minimal insurance knowledge, they hired me anyway. They gave me a quick run-through of things, and threw me to the wolves. I was constantly berated for not doing things correctly, and no one would take the time to walk me through it. When they did, they were visibly irritated about it. Training was shoddy, and most of the people in the office were two-faced. I consistently heard people whispering about me and other employees - lots of “clique” behavior and exclusion - no efforts were made to get to know me or include me in anything. I was let go for “unprofessional appearance” (AKA I didn’t wear makeup some days - they went on to tell the unemployment office that I looked medicated or drunk.) I was never talked to about this, and let go very suddenly. It honestly was the worst job I’ve held in my entire life, not just because of the lack of training - it was traumatic to be treated like I was, and it was a shock that they would let me go after not even talking to me about any “issues” they saw. It’s clear that unless you fit their mold, they treat you like garbage.

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5.0
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Pros

Everyone I work with is great

Cons

I haven’t ran into any yet

2.0
May 19, 2026
Recommend
CEO approval
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Pros

Remote work, health insurance benefits.

Cons

I do not recommend working in corporate for HUB, especially in TechOps. Based on my experience, the culture in that area was extremely unhealthy. I saw repeated issues with senior leadership communication, decision-making, accountability, and how employees were treated and concerns handled. Additionally, in my view, HR did not provide meaningful support when employee concerns were raised, completely downplaying the concerns at times. Employees often had to work around confusing or poor leadership decisions instead of being supported by clear direction. I also witnessed senior leadership not tolerating feedback from their employees in a healthy manor. The result was a toxic work environment where many very strong employees have left over the past year.

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HUB International Response
1mo
Thank you for your five years with HUB and for sharing this feedback. The concerns you've raised around culture, accountability, and how employee concerns are handled are ones we take seriously and believe deserve genuine attention. We encourage you to reach out through our Ethics and Compliance Helpline at 877-482-3343 if you wish to share more detail in a confident setting. We wish you all the best.
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