Chaotic Leadership, Low Pay - Account Manager HUB International Employee Review

2.0
May 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Great team of people, large book of business in the office I was in so the carriers were interested in working with us. Some nice corporate slicks/marketing pieces. Management was okay - didn't want anyone to "rock the boat."

Cons

No written procedures, I never received a performance review in all the years I was there. My boss presented me as a VP in a client proposal, knowing that I did not have an officer title, promised that it would come to me and never came through. Low pay. Years when our division experienced great growth, we were told no or low raises because the whole Hub was down due to issues with another department. Years when the other department had a great year and we were level or only slight growth, we were told our results were low so no or low raises. There was always an excuse. Management promised raises would be effective in March, but didn't actually happen until May or June and not retroactive. I worked a minimum 50- 60 hours a week due to understaffing. I liked my coworkers and my boss left me alone, so I stayed longer than I should have considering the low pay and incredibly heavy work load.

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HUB International Response
10y
Thank you for your comments. Performance appraisals and fair compensation for your expertise is a top priority for HUB. We recently reviewed employee survey data that highlights some of the concerns you express and we’re working toward making significant structural improvements to the annual review process that we believe will help address the issues you express. Please consider making your voice heard to your manager or your local office so they can focus on your specific concerns.

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5.0
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Pros

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Cons

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2.0
May 19, 2026
Recommend
CEO approval
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Pros

Remote work, health insurance benefits.

Cons

I do not recommend working in corporate for HUB, especially in TechOps. Based on my experience, the culture in that area was extremely unhealthy. I saw repeated issues with senior leadership communication, decision-making, accountability, and how employees were treated and concerns handled. Additionally, in my view, HR did not provide meaningful support when employee concerns were raised, completely downplaying the concerns at times. Employees often had to work around confusing or poor leadership decisions instead of being supported by clear direction. I also witnessed senior leadership not tolerating feedback from their employees in a healthy manor. The result was a toxic work environment where many very strong employees have left over the past year.

2
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HUB International Response
4w
Thank you for your five years with HUB and for sharing this feedback. The concerns you've raised around culture, accountability, and how employee concerns are handled are ones we take seriously and believe deserve genuine attention. We encourage you to reach out through our Ethics and Compliance Helpline at 877-482-3343 if you wish to share more detail in a confident setting. We wish you all the best.
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