No written procedures, I never received a performance review in all the years I was there. My boss presented me as a VP in a client proposal, knowing that I did not have an officer title, promised that it would come to me and never came through. Low pay. Years when our division experienced great growth, we were told no or low raises because the whole Hub was down due to issues with another department. Years when the other department had a great year and we were level or only slight growth, we were told our results were low so no or low raises. There was always an excuse. Management promised raises would be effective in March, but didn't actually happen until May or June and not retroactive. I worked a minimum 50- 60 hours a week due to understaffing. I liked my coworkers and my boss left me alone, so I stayed longer than I should have considering the low pay and incredibly heavy work load.