Pros
It as my first account manager position. I received good training and worked on a very helpful team. The people are quick to help you learn and brain storm when the need arises. They provide ongoing training updates, team meetings and lunch and learns. They have a high but attainable service expectation. The atmosphere is friendly and professional. Cutting edge technology. Great benefits. Some employees are allowed to work part time from home. "Townhall" meetings give transparency to how the company is doing. I had a wonderful manager in Darlene Clark but I've heard other departments complain about theirs. Hours were sometimes quite flexible. No weekends or OT required. Good life/work balance. On Ventura Blvd and close to good shopping and restaurants. No micro-managing, managers breathing down your neck or pressure to sell. If you do a good job, you are trusted to do that job.
Cons
Though Hub has been acquiring companies and growing, I have still seem many good people let go due to "restructuring." I've also seen many leave for companies willing to pay more. The stress in the high-value teams seems to be high, though I don't know how that stress compares in other agencies. Some teammates were promoted without much of a pay increase. Hub got rid of the annual automatic cost-of-living pay increase. There are a few people that are "in good" with management and do not receive the consequences that others would for things like lazy performance, leaving early or take extended lunches without permission, standing around talking, etc. While it makes no difference to me, I know it bothered some people. Company's management system is on Epic which almost everyone dislikes.