Worst Experience of My Career - Anonymous employee HUB International Employee Review

1.0
Jun 24, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paycheck, friends with some coworkers & clients, and working in a climate controlled building, Decent Pay

Cons

HUB International has been the most disappointing employer of my career. Throughout my time here, there was a consistent lack of support from leadership. Issues were frequently ignored or passed off to others, with no one taking accountability. This culture of avoidance extended to how clients were treated, customer needs were often sidelined in favor of profit or convenience to the managers, and it was disheartening to watch. The company is driven solely by stakeholder interests, with little to no regard for the quality of service delivered to clients. Any feedback or concerns were either dismissed or brushed under the rug. Morale is low, and burnout is high. It's clear the priority is revenue, not people.

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HUB International Response
10mo
We know there’s always more work to be done. Thank you for raising these points so we can continue to improve the employee experience.

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Cons

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2.0
May 19, 2026
Recommend
CEO approval
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Pros

Remote work, health insurance benefits.

Cons

I do not recommend working in corporate for HUB, especially in TechOps. Based on my experience, the culture in that area was extremely unhealthy. I saw repeated issues with senior leadership communication, decision-making, accountability, and how employees were treated and concerns handled. Additionally, in my view, HR did not provide meaningful support when employee concerns were raised, completely downplaying the concerns at times. Employees often had to work around confusing or poor leadership decisions instead of being supported by clear direction. I also witnessed senior leadership not tolerating feedback from their employees in a healthy manor. The result was a toxic work environment where many very strong employees have left over the past year.

2
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HUB International Response
1mo
Thank you for your five years with HUB and for sharing this feedback. The concerns you've raised around culture, accountability, and how employee concerns are handled are ones we take seriously and believe deserve genuine attention. We encourage you to reach out through our Ethics and Compliance Helpline at 877-482-3343 if you wish to share more detail in a confident setting. We wish you all the best.
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