Pros
1) Nice people to interact with. Colleagues are super helpful if you're new and trying to learn things. Young crowd. 2) Proactive HR. Lots of activities and other things they keep doing for employee well being etc. 3) Standby their values like Diversity and Inclusion 4) Got a new laptop 5) Decent hike on previous salary
Cons
1) Messy work. Mainly because of lack of strategic decision making at the management level. 2) Extremely high attrition rate 3) High workload. Minimum 12 hours of work per day, plus some work on weekends. 4) Very manual work. Things can be automated. 5) I was here for a short time, most clients I worked with were unhappy because we were not able to deliver. This is happening because of point #1. 6) Most teams seemed overworked 7) Process keeps changing a bit too frequently. They keep saying things are getting better, but it doesn't seem so. 8) Not a typical customer success job - 80% of your time will go on marketing and executional tasks 9) Really difficult to take leaves ( I mean you can take a leave, but you'll still end up working, or stressing out). The team is already overworked, so difficult to pass your work onto someone else while you take a leave.
