Great company values, bad follow-through. 2 and 1/2 stars. - Hair Stylist Hair Cuttery Employee Review

It breaks my heart to hear that you were called derogatory names by guest and that you feel that it was not addressed...while we respect that everyone is not going to hold the same world views, we do not support discrimination in any form or fashion. I totally get that working oh holidays is not at the top of everyone's wish list but when one works in a retail environment it is a given that operating hours are going to be driven by the convenience of guests :-) Yes, redo and smile backs are decided on an individual basis because each situation is different and there are a number of factors that must be taken into consideration - at the end of the day we want to ensure that every guest has a wonderful experience and leaves feeling and looking great - sometimes we knock it out of the park the first time around but on rare occasions we have to give it a second try - that is when a redo or smile-back situation comes into play. I love your advice to management and agree on "let's grow our leaders and set a precedent for our people" we are striving to do this each and everyday! There are a number of leadership and non-leadership trainings that are being developed and rolled out. I hope that you stay with us and be a part of the journey!