Headed downhill - Anonymous employee Handshake Employee Review

3.0
Nov 1, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As cliche as it sounds the people are the best part of the role. Everyone was vibrant and friendly. Benefits were good, not great. Casual work environment with good to okay pay. The product itself has the opportunity to be extremely sticky due to their integrations with so many colleges.

Cons

After a recent large round of layoffs the companies future is certainly called into question. Leadership made some mistakes including cutting the overall contract value assuming that that would fix the new business problem. Similarly they are hanging their hat on new projects that they hope will both cut costs and automate inbound interest. While that is fine, they weren't open to differing opinions and became stuck on this pet project. There is no solidified process for anything. Decision making is disjointed and communication plans are non existent. When changes happen they depend entirely on the "this is tech, you need to thrive with ambiguity" as opposed to taking accountability for a better rollout of massive direct shifts. Mid level/director level management seems to have no ability to advocate for their departments. Whether that means upper management doesn't listen to them or the directors do a poor job stating their case, either way the result is the same. Finally, for a company that pushes forward DEI initiatives for their clients, it appears that they aren't conscious of making equitable decisions for their own internal talent.

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Handshake Response
2y
We appreciate your feedback! We agree that the people are the best part of Handshake, and we think that we have the best people in place to achieve the goals we have for 2024 and beyond. We recognize that there have been a number of changes to the team in 2023, whether at the leadership level or among individual contributors, but we think that the current size of the team and the people in-seat are right for where we’re headed. We also acknowledge that we have room for growth in how we communicate changes, and that the rate of change we saw over 2023 was incredibly high. We’re looking forward to more stability in 2024 as we commit to the work directly related to our strategic priorities. In determining projects and plans, we strive to bring in a variety of voices to the extent practicable, but we could likely do a better job of communicating our decisionmaking process. Again, we thank you for sharing your thoughts and are committed to taking them seriously.

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Pros

Work at your own pace.

Cons

Task limit when new to project.

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Pros

It's flexible and sometimes the money is OK. I got paid most of what they owed me.

Cons

Generally disorganized. The task I was on was one of the more highly paid ones but it was almost impossible to actually do in the allotted time. You aren't supposed to use AI but I think people must. The tasks run far over the time they are supposed to take. The human review system also seemed almost arbitrary. Reviewers did not have the subject matter expertise they claimed to. You will make less than the advertised hourly rate because the tasks routinely take longer than they say they will. If they have averages that are lower, those people are either not submitting accurate hours (there is incentive not to) or are using AI to train AI, which is a bigger problem (but not yours).

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