Leadership Grasping - Customer Success Manager Harness Employee Review

2.0
Jan 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Good product with steady adoption

Cons

Too many modules to be proficient at all of them Leadership is making radical changes that have seriously impacted customer satisfaction and employee morale. Leadership is lacking maturity and direction. They have totally forgotten the corporate values of "Remember the human" and the CEO is clueless about how mismanaged the departments are and unaware they are circling the drain. Obvious high levels of nepotism towards India employees .

Explore other reviews about Harness

5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Executive Transparency Fast Pace of Innovation Benefit & Wellness Programs Leadership Space Employee Engagement

Cons

Pace may not be for everyone, there is a lot of work to do. Scaling to become a mature company can be challenging at times.

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Harness Response
1mo
We’re glad you had a positive experience with our teams and appreciate you taking the time to share your feedback.
1.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s a paycheck. Good brand recognition.

Cons

Terrible culture. People fail to plan, then expect everybody else to scramble and spend their nights and weekends reacting to demands within ridiculous timelines. Nothing that you’re doing is so important that it’s worth constantly burning everyone out.

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