Pros
Harness was built on the hard work, blood sweat and tears of a lot of very good hard working engineers, CS folks and sales. The product has staying power and is well placed in terms of market share and capabilities. Far superior to any of the competition.
Cons
About a year and half ago, the company decided to start it's first round of major tech industry layoffs. I believe in the process the current middle management figured out how they can survive and succeed in this environment. Part of that success is to make the numbers look a lot better then they are in terms of product quality, and feature capabilities. This has ended up hurting customer opinion on the product, and no amount of numbers and CFD polishing will cover up overall product issues. Current management team now has to find another scapegoat. A lot of politicking happening in the middle and upper middle management.