Great People, Great Product, Great Experience! - Customer Support Representative I HeadLight Employee Review

great culture, leadership is open to feedback and extremely understanding which is difficult to find in the industry. Lots of opportunities to learn, either with the team or on your own (hello professional growth reimbursement!). If you wanna truly grow, this is the place to be. Everyone is part of a team here. You won’t be called out for your mistakes, and you will be appreciated for everything that you contribute towards. The product is amazing as well, and you can truly see the difference you’re making in the construction industry.

Since it is a growing organisation, there are some pains associated with it. But then again, the leadership team is extremely open to feedback and suggestion, transparent and kind.

Clinicians are good but turnover is very high

Pressure to upcharge on patient billing because of unrealistic expectations from management that include ex- Amazon execs. Unattainable bonus structure. Empty time slots, late cancels and no shows are marked against you. Constantly changing expectations with low pay. Trying to make more part timers to reduce cost will maximizing profit. This is not a pro-patient or pro- clinician environment it is all business and profit first and foremost.