So disappointed - Anonymous employee Headspace Employee Review

2.0
Oct 29, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- growing industry - good pay and solid benefits - generally good people - great mission

Cons

- no real directions. Still not sure what the company strategy is and how we achieve our true north goal - lack of transparency. Senior leadership changed true north goal without telling anyone...and still we are confused how we can achieve it - utter lack of ownership. No one really wants to own anything right now. A really bad problem..think it comes from years of poor operation - incompetent and inexperienced middle management - Data is important for making decisions in the B2C company. But we lack the culture, literacy and infrastructure - lots of processes are ad hoc and Not scalable - departments are silo and communication is sub par (the remote situation is not helping the already bad communication)

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Headspace Response
5y
Thank you for taking time to share your summary of what is working and where we can improve. We have ignited a deeper focus on some of the critical areas that you've shared -- specifically on communication & decision making. We recognize we have opportunity to enhance how we communicate more effectively across the organization, creating greater visibility and transparency on key initiatives, projects and decisions. We are also investing on increased, intentional focus & learning around how we more effectively leverage data-driven (and human-centered design) approaches to support our decisions, processes & ways of working. We're excited to see how these actions begin to positively shift folx' experiences and create meaningful momentum in the areas you've highlighted. Thank you again for sharing. Yours - Simon Perry Head of Talent, Learning + Development | People + Places

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