Not so zen - Customer Service Representative Headspace Employee Review

Management, strong relationships, grateful customers

Hours, location changes, low hourly wage to rely on

-they offer great resources for members to utilize -continued education to sharpen your coaching skills

-there have been so many changes and expectations that are frustrating to navigate -they expect way too much for so little pay and no benefits -this role is so taxing on your own mental health... many of the members that you see aren't a good fit for coaching, so you're also filtering a lot of members for therapy and navigate really heavy mental health conversations that aren't within the scope of coaching -feedback isn't delivered live, it's all put in a spreadsheet that's clearly input by automation