Pros
The Coach Managers are incredible humans that truly care about us. They do everything they can to improve our experience and decrease burnout but they lack any ability to make any changes or actually support us.
Cons
- Coaches have to work with high-acuity cases that need clinical care more than or at least in addition to coaching. We are told to let our managers know when these cases come up. We do and upper leadership determines we still need to support these members. - Poor communication especially before/during the layoffs. Lots of communication after but communication feels hollow and insincere. The workload will be higher and there is now fear and uncertainty as to who will be laid off next. Middle management was as clueless as we were as to what was happening on the day of the layoffs.