Headspace has lost its vision and mission - Client Executive Headspace Employee Review

1.0
Dec 3, 2024
Recommend
CEO approval
Business Outlook

Pros

- Most people are incredibly smart and kind, and focused on improving the mental health and happiness of our members

Cons

- New CEO has destroyed the culture that kept so many people on board at Headspace. We have always been a fast paced and high growth environment, but most have stayed because of the work/life balance perks like MindDays and no meeting fridays. The new CEO has taken all of those away, along with eliminating integral roles within the organization, resulting in even more work for those of us who survived the layoffs - Moving therapists away from benefits-eligible positions to contractors will severely hurt the quality of care given to our members. Pre-merger, Ginger stood out in the market because of the way we took care of our care team. With the latest decisions, it is clear that our care team is disposable and we are just like any other EAP - The product is poor. Leadership in the product arm of the business is so focused on trying to make money through consumer subscriptions, that our b2b member experience is sub-par and confusing. - Leadership is lacking across the entire organization, with those at the top too focused on themselves and not their teams - Headspace has peaked, and now the focus on making money will further strip away every good thing about the product and the people. It is a sinking ship.

Explore other reviews about Headspace

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Management, strong relationships, grateful customers

Cons

Hours, location changes, low hourly wage to rely on

2.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

-they offer great resources for members to utilize -continued education to sharpen your coaching skills

Cons

-there have been so many changes and expectations that are frustrating to navigate -they expect way too much for so little pay and no benefits -this role is so taxing on your own mental health... many of the members that you see aren't a good fit for coaching, so you're also filtering a lot of members for therapy and navigate really heavy mental health conversations that aren't within the scope of coaching -feedback isn't delivered live, it's all put in a spreadsheet that's clearly input by automation

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