Membership Customer Service - Membership Customer Service HealthEquity Inc. Employee Review

4.0
Oct 25, 2017
Recommend
CEO approval
Business Outlook

Pros

people were great to work with great environment for employees management took an interest how to improve work conditions for employees management was fair food provided when it was busy season

Cons

call center workers weren't allowed to leave their desk for any reason other than break and lunch taking sick leave counted against you taking vacation was frowned on by management and counted against you disabilities were not considered and made those that needed additional resources weren't provided favorites were the ones given opportunity to move to jobs they were interested in

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HealthEquity Inc. Response
8y
Thank you for your review of HealthEquity on Glassdoor. I personally know that your feedback has been reviewed and taken into consideration. We appreciate your contributions and feedback to create a better experience going forward.

Explore other reviews about HealthEquity Inc.

5.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mission, growth trajectory, work alongside good humans, constantly growing and developing.

Cons

Remote environment. Need to find opportunities to informally get to know your colleagues.

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

6
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