Horrible experience - Anonymous employee HealthEquity Inc. Employee Review

1.0
May 9, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company events Healthcare for some people Hours are good Pay is ok

Cons

Training was horrible. They threw new people on phones with little training and no help. The new system they rolled out miscalculated customer call ins. So customers were waiting hours before team members helped them. When asking for more training on flex accounts my supervisor ignored me. Later when I brought it up to her about how I asked for help she told me that there was no time. I dreaded going to work.

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HealthEquity Inc. Response
7y
Thank you for your review of HealthEquity on Glassdoor. I am sorry to hear of your experience while with us. Your experience is obviously not what we intend or strive for. This feedback has been shared so that we can learn and improve. I can confidently say that training opportunities are provided as equal opportunity. Opportunities for training are available based on role needs, qualifications and performance, not favoritism. I am curious if you are referring to individual coaching from your leader which you felt was unevenly provided. Regardless, we wish you well.

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5.0
Jun 30, 2026
Anonymous employee
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CEO approval
Business Outlook

Pros

Mission, growth trajectory, work alongside good humans, constantly growing and developing.

Cons

Remote environment. Need to find opportunities to informally get to know your colleagues.

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

6
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