Customer Service and Efficiency Driven Company - COBRA Client Services HealthEquity Inc. Employee Review

5.0
Jan 17, 2020
Recommend
CEO approval
Business Outlook

Pros

They want the Employees to succeed and be happy. This company is consumer driven

Cons

working inbound call center could use white noise to better hear clients

avatar
HealthEquity Inc. Response
6y
Thank you for your review of HealthEquity on Glassdoor, and I am encouraged by your feedback. As an organization, we do strive to be client and customer focused. Please continue to share your feedback regarding your workplace experiences as then we have a better opportunity to win together. Thank you for your contributions to HealthEquity.

Explore other reviews about HealthEquity Inc.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Company that makes work life balance a priority

Cons

A little lacking as far as training is concerned and documentation in place

1.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits, perks, remote work, unlimited PTO, and stock options.

Cons

Unfortunately, what has happened with most companies that grow too fast has occurred here. Too much focus on sales and marketing, and diminished focus on retaining clients or making sure new technology and processes are properly trained. Because of miscommunication and a lack of training, it's impossible to get help from other departments without a ton of pushback. Management would rather blame employees for problems than examine why processes aren't working properly. They now want all roles to sell product, even though that is not in their job descriptions. I wish HR would be more involved in how management speaks to employees because it's incredibly unethical and problematic every time we have a meeting. Whoever the C-suite is listening to on how to be good leaders should be fired, because they are taking a page out of every toxic workplace stereotype, instead of looking at how things can be ethically and properly fixed. There is no focus on clients or employees anymore, just getting more money.

6
See reviews by: Helpful|Rating|Date|All